Ultimo Software Solutions Status

All Systems Operational

About This Site

Welcome to the status page of Ultimo Software Solutions.
Here you can find information about the current status of Ultimo SaaS and Hosting platform.

If an incident occurs, we will communicate the status of the incident on this page on a regular basis.
Should you experience any difficulties when there is no notification on the status page, then please contact Customer Support.

Cloud Operational

Web servers Operational

SQL clusters Operational

CAD / Reporting services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Cloud platform Maintenance Jul 4, 22:00 - Jul 5, 02:00 CEST

We have received a message from our saas/hosting provider.
The SaaS/Hosting servers can be temporarily unavailable for scheduled maintenance.

On Monday, July 4, 2022, scheduled maintenance will be performed on the load balancer cluster.

Background
This is planned maintenance for refreshing the firmware of the load balancer cluster.

When
Start: Monday 04-07-2022 at 22:00
End: Monday 04-07-2022 at 23:59

Consequence
This maintenance will affect our services: Sentia Cloud (both Azure and vCloud). A minimal impact is expected.
Minor interruptions may occur during the maintenance. Should this happen, the interruptions are not expected to last longer than a few seconds to a few minutes.

Risk
The risk is classified as medium. Proper preparations have been made, and tests have been performed. In addition, the maintenance schedule includes a roll-back scenario.
Besides good preparations, Sentia always considers the possibility that unexpected situations may arise, which may prevent the completion of the maintenance. In that case, a second time has been scheduled to complete the maintenance if necessary.
Posted on Jun 27, 10:51 CEST

Past Incidents

Jul 2, 2022

No incidents reported today.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

Scheduled Cloud platform Maintenance

Completed - The scheduled maintenance has been completed.
Jun 26, 06:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 22:00 CEST

Scheduled - The SaaS/Hosting servers will be temporary unavailable for scheduled maintenance.

We received word from our hosting partner:

Dear Sir or Madam,
We would like to inform you about upcoming maintenance on the power feeds in NL-AZ1 (AM6 Datacenter)

Background
Please be advised that Equinix and our approved contractor will be performing preventive maintenance on its main low-voltage distribution panels at our datacenter. This maintenance involves switching the primary or redundant power supply(s) to multiple cabinets off for a time frame of 8 hours. After the maintenance is completed the power supply will be switched back on.

What
During this maintenance window we will lose power to the A-feed to our racks for up to 8 hours. We examined all devices for their number of connected power supplies.
Almost all devices in our racks have dual power supplies, these devices will lose one of their PSU, but will keep their power supply, albeit with reduced redundancy during the maintenance.

When
Start: Saturday June 25th 22:00 CEST
End: Sunday June 26th 06:00 CEST

Impact
No downtime or functional impact is expected during the maintenance. Devices with double power feeds will continue to operate with reduced redundancy.
Devices with a single power feed will be switched to the non-affected power feed before maintenance, so will not be affected during maintenance.

Risk
The risk is classified as medium. There will be a reduced redundancy for most (double-feeded) devices. This maintenance is mandatory and will be carried out by Equinix. (owner datacenter)

Thank you for your patience while our partner performs these upgrades to our platform.
Jun 15, 08:53 CEST

Jun 25, 2022

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

An service disruption has occurred

Resolved - This incident has been resolved.
Jun 21, 09:36 CEST

Update - Cloudflare Service Issues

Incident Report for Cloudflare
Monitoring

A fix has been implemented and we are monitoring the results.
Posted 5 minutes ago. Jun 21, 2022 - 07:20 UTC

Identified
The issue has been identified and a fix is being implemented.
Posted 27 minutes ago. Jun 21, 2022 - 06:57 UTC

Investigating
A critical P0 incident was declared at approximately 06:34AM UTC. Connectivity in Cloudflare’s network has been disrupted in broad regions.
Eyeballs attempting to reach Cloudflare sites in impacted regions will observe 500 errors. The incident impacts all data plane services in our network.
We will continue updating you when we have more information.
Posted 41 minutes ago. Jun 21, 2022 - 06:43 UTC
Jun 21, 09:26 CEST

Monitoring - It looks like the Ultimo environments are not affected. Ultimo is monitoring the current situation.
Jun 21, 09:21 CEST

Investigating - At this moment, there is a significant internet failure going on.

Services that depend on Cloudflare are interrupted.
On this URL, Cloudflare’s status can be monitored.

https://twitter.com/Cloudflare
Jun 21, 09:17 CEST

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.