All Systems Operational

About This Site

Welcome to the status page of Ultimo Software Solutions.
Here you can find information about the current status of Ultimo SaaS and Hosting platform.

If an incident occurs, we will communicate the status of the incident on this page on a regular basis.
Should you experience any difficulties when there is no notification on the status page, then please contact Customer Support.

Cloud Operational
Web servers Operational
SQL clusters Operational
CAD / Reporting services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Cloud platform Maintenance May 24, 23:00 - May 25, 01:00 CEST
The SaaS/Hosting servers will be temporary unavailable for scheduled maintenance.

During this period you may notice intermittent disruptions while using the site. If you are experiencing any problems accessing the site, please try again after the current maintenance window is complete.

Thank you for your patience while we perform these upgrades to our platform.

Posted on May 18, 07:26 CEST
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022
Resolved - All environments received an update. We expect the problems to be solved.
May 18, 08:48 CEST
Monitoring - Currently no environments with issues.
We nevertheless keep monitoring the situation and will proceed with updates of Premium and Enterprise customers upcoming evenings

May 16, 15:28 CEST
Identified - At this moment some environments with reporting issues. Will be back available soon.
We will proceed with the updates of those environments this evening

May 16, 13:41 CEST
Update - Still monitoring the situation. No more situations occurred of disconnected Report Services.
Nevertheless aiming to update all test environments this weekend and also the production environments of Essentials and Professional customers.

May 14, 20:02 CEST
Monitoring - Currently no environments with issues. We nevertheless keep monitoring the situation and to see the effect of the update to the new version
May 13, 14:02 CEST
Investigating - After resolving the report issue last night we are facing some issues with the reportservice again.
A small group of customers is affected. This may result in a unexpected restart of the environment. As an user you may experience that you are logged out all of a sudden.
We have a process in place to automatically resolve affected environments.

Besides the automatic process, we made a fix in the software that should resolve this issue. This version will be rolled out this weekend.

May 13, 13:42 CEST
Completed - The scheduled maintenance has been completed.
May 18, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 CEST
Scheduled - The SaaS/Hosting servers will be temporary unavailable for scheduled maintenance.

During this period you may notice intermittent disruptions while using the site. If you are experiencing any problems accessing the site, please try again after the current maintenance window is complete.

Thank you for your patience while we perform these upgrades to our platform.

May 10, 11:39 CEST
May 17, 2022
May 16, 2022
May 15, 2022

No incidents reported.

May 14, 2022
May 13, 2022
Resolved - Issue is resolved. All environments restarted. We keep monitoring the situation.
May 13, 00:46 CEST
Update - Restore is going as planned. Still some batches to go
May 13, 00:18 CEST
Update - We are continuing to work on a fix for this issue.
May 13, 00:17 CEST
Identified - Solved the issue and restarting the report services of the environments in small badges. This will take up to 2 hours. After that we expect the sercive to be restored fully.
May 13, 00:03 CEST
Investigating - Degraded service on Azure platform, some customers might experience that reports aren`t working.
Issue identified and repair has started. Might take some time.

May 12, 23:05 CEST
May 12, 2022
May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
May 10, 11:40 CEST
Scheduled - The SaaS/Hosting servers will be temporary unavailable for scheduled maintenance.

During this period you may notice intermittent disruptions while using the site. If you are experiencing any problems accessing the site, please try again after the current maintenance window is complete.

Thank you for your patience while we perform these upgrades to our platform.

May 10, 11:38 CEST
May 10, 2022
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.