All Systems Operational

About This Site

Welcome to the status page of Ultimo Cloud.
Here you can find information about the current status of the Ultimo Cloud platform.

Recommended to subscribe to the Customer Portal service and the individual services per datacenter location your Ultimo environment is running on.

Where to find the right components of your Ultimo environment?
As application manager, in the customer portal, under cloud environments you can find which region your Ultimo environment is hosted.

If an incident occurs, we will communicate the status of the incident on this page on a regular basis.
Should you experience any difficulties when there is no notification on the status page, then please contact Customer Support.

Uptime over the past 90 days. View historical uptime.
Customer portal Operational
Ultimo Cloud Operational
Ultimo Cloud - Australia Operational
Ultimo Cloud - Europe Operational
Ultimo Cloud - Germany Operational
Ultimo Cloud - India Operational
Ultimo Cloud - Sweden Operational
Ultimo Cloud - UK Operational
Ultimo Cloud - USA Operational
BI Platform | Database connection Operational
BI Platform - Australia Operational
BI Platform - Europe Operational
BI Platform - Germany Operational
BI Platform - India Operational
BI Platform - Sweden Operational
BI Platform - UK Operational
BI Platform - USA Operational
CAD / Reporting services Operational
CAD / Reporting services - Australia Operational
CAD / Reporting services - Europe Operational
CAD / Reporting services - Germany Operational
CAD / Reporting services - India Operational
CAD / Reporting services - Sweden Operational
CAD / Reporting services - UK Operational
CAD / Reporting services - USA Operational
Non-Core Features and Services Operational
Non-Core Features and Services - Australia Operational
Non-Core Features and Services - Europe Operational
Non-Core Features and Services - Germany Operational
Non-Core Features and Services - India Operational
Non-Core Features and Services - Sweden Operational
Non-Core Features and Services - UK Operational
Non-Core Features and Services - USA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned maintenance and infrastructure update - USA Sep 14, 2026 09:00-11:00 CEST

We will be performing scheduled maintenance on our ingress infrastructure as part of an upgrade to maintain supported platform components and to ensure continued compliance with our security policies and baseline standards.

Maintenance Window:
[03:00 - 05:00 EDT]

Expected Impact:
During this maintenance, service availability could be affected and customers/end-users may experience intermittent disruptions or a temporary service outage.

We are taking all necessary measures to minimize the impact and restore full service as quickly as possible. Updates will be posted on this status page throughout the maintenance window.

We appreciate your understanding and apologize for any inconvenience this may cause.
Posted on Aug 27, 2026 - 07:35 CEST

Planned maintenance and infrastructure update - Europe Sep 18, 2026 20:00-23:00 CEST

We will be performing scheduled maintenance on our ingress infrastructure as part of an upgrade to maintain supported platform components and to ensure continued compliance with our security policies and baseline standards.

Maintenance Window:
[20:00 - 23:00 CET]

Expected Impact:
During this maintenance, service availability could be affected and customers/end-users may experience intermittent disruptions or a temporary service outage.

We are taking all necessary measures to minimize the impact and restore full service as quickly as possible. Updates will be posted on this status page throughout the maintenance window.

We appreciate your understanding and apologize for any inconvenience this may cause.
Posted on Aug 27, 2026 - 07:37 CEST

Planned maintenance and infrastructure update - USA Sep 28, 2026 09:00-12:00 CEST

We will be updating infrastructure resources in our USA datacenters to align with our security policy and safeguard customer data.

EDT: 03:00 - 06:00
CET: 09:00 - 12:00

Expected impact:
Although the maintenance window spans up to 3 hours, service interruptions are expected to be significantly shorter. Customers/end-users may experience brief periods of unavailability while individual components are restarted as part of the update process. These interruptions typically last only a few minutes and may occur at different moments during the maintenance window.

We will provide an update here as soon as maintenance has finished.

Thank you for your patience and understanding while we complete these upgrades.
Posted on Sep 04, 2026 - 11:49 CEST

Planned maintenance and infrastructure update - Australia Sep 28, 2026 15:30-18:30 CEST

We will be updating infrastructure resources in our Australian datacenters to align with our security policy and safeguard customer data.

AEST: 23:30 - 02:30
CET: 15:30 - 18:30

Expected impact:
Although the maintenance window spans up to 3 hours, service interruptions are expected to be significantly shorter. Customers/end-users may experience brief periods of unavailability while individual components are restarted as part of the update process. These interruptions typically last only a few minutes and may occur at different moments during the maintenance window.

We will provide an update here as soon as maintenance has finished.

Thank you for your patience and understanding while we complete these upgrades.
Posted on Sep 04, 2026 - 11:51 CEST

Planned maintenance and infrastructure update - India Sep 28, 2026 15:30-18:30 CEST

We will be updating infrastructure resources in our Indian datacenters to align with our security policy and safeguard customer data.

IST: 19:00 - 22:00
CET: 15:30 - 18:30

Expected impact:
Although the maintenance window spans up to 3 hours, service interruptions are expected to be significantly shorter. Customers/end-users may experience brief periods of unavailability while individual components are restarted as part of the update process. These interruptions typically last only a few minutes and may occur at different moments during the maintenance window.

We will provide an update here as soon as maintenance has finished.

Thank you for your patience and understanding while we complete these upgrades.
Posted on Sep 04, 2026 - 11:50 CEST

Planned maintenance and infrastructure update - Europe Oct 2, 2026 20:00 - Oct 3, 2026 00:00 CEST

We will be updating infrastructure resources in our European datacenters (Netherlands, Germany and Sweden) to align with our security policy and safeguard customer data.

Expected impact:
Although the maintenance window spans up to 4 hours, service interruptions are expected to be significantly shorter. Customers/end-users may experience brief periods of unavailability while individual components are restarted as part of the update process. These interruptions typically last only a few minutes and may occur at different moments during the maintenance window.

We will provide an update here as soon as maintenance has finished.

Thank you for your patience and understanding while we complete these upgrades.
Posted on Sep 04, 2026 - 11:58 CEST

Planned maintenance and infrastructure update - UK Oct 2, 2026 21:00 - Oct 3, 2026 01:00 CEST

We will be updating infrastructure resources in our UK datacenters to align with our security policy and safeguard customer data.

BST: 20:00 - 23:00
CET: 21:00 - 01:00

Expected impact:
Although the maintenance window spans up to 4 hours, service interruptions are expected to be significantly shorter. Customers/end-users may experience brief periods of unavailability while individual components are restarted as part of the update process. These interruptions typically last only a few minutes and may occur at different moments during the maintenance window.

We will provide an update here as soon as maintenance has finished.

Thank you for your patience and understanding while we complete these upgrades.
Posted on Sep 04, 2026 - 11:59 CEST

Sep 11, 2026

Planned maintenance and infrastructure update - UK
Completed - The scheduled maintenance has been completed.
Sep 11, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 CEST
Scheduled - We will be performing scheduled maintenance on our ingress infrastructure as part of an upgrade to maintain supported platform components and to ensure continued compliance with our security policies and baseline standards.
 
Maintenance Window:
[20:00 - 23:00 BMT]
 
Expected Impact:
During this maintenance, service availability could be affected and customers/end-users may experience intermittent disruptions or a temporary service outage.

We are taking all necessary measures to minimize the impact and restore full service as quickly as possible. Updates will be posted on this status page throughout the maintenance window.

We appreciate your understanding and apologize for any inconvenience this may cause.
Aug 27, 07:28 CEST

Sep 10, 2026

Planned maintenance and infrastructure update - Germany & Sweden
Completed - The scheduled maintenance has been completed.
Sep 10, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:00 CEST
Scheduled - We will be performing scheduled maintenance on our ingress infrastructure as part of an upgrade to maintain supported platform components and to ensure continued compliance with our security policies and baseline standards.

Maintenance Window:
[20:00 - 23:00 CET]

Expected Impact:
During this maintenance, service availability could be affected and customers/end-users may experience intermittent disruptions or a temporary service outage.

We are taking all necessary measures to minimize the impact and restore full service as quickly as possible. Updates will be posted on this status page throughout the maintenance window.

We appreciate your understanding and apologize for any inconvenience this may cause.
Aug 27, 07:32 CEST
Intermittent Availability Issues
Resolved - We have concluded our investigation into the intermittent availability issues reported by a subset of customers.

Throughout our investigation, we did not identify any issues within the Ultimo platform, infrastructure, or application logs. Monitoring data showed normal operation of the Ultimo services during the reported timeframe.

The reported disruptions were limited to a subset of customers hosted in the West Europe region. Our investigation indicates that the observed connectivity issues were related to external network components outside of Ultimo's control and operational responsibility.

As Ultimo services have remained stable and no platform-related issues have been identified, this incident is now considered resolved.

We apologize for any inconvenience experienced and appreciate your patience while we investigated the reports.
Sep 10, 16:23 CEST
Identified - We continue to investigate intermittent availability issues affecting a subset of customer environments hosted in our West Europe infrastructure.

In addition to reports regarding Ultimo availability, we are aware that some affected customers have indicated experiencing intermittent connectivity issues with other Microsoft services. At this time, no corresponding incident has been published by Microsoft.

Our teams are actively investigating the issue and monitoring both our platform and the underlying infrastructure providers.

We will provide further updates as soon as more information becomes available.
Sep 10, 14:55 CEST
Update - We have completed and continue extensive investigation of the reported connectivity issues. At this time, we have not identified any errors, performance degradation, or service interruptions within the Ultimo platform itself. Our monitoring systems and application logs continue to show normal operation.

The reports received so far appear to be limited to some customers hosted in our West Europe region. We have not observed similar reports from customers in other regions. Due to the intermittent nature of the issue and the absence of corresponding errors in our environment, we are continuing to investigate potential external factors that may be contributing to the reported disruptions.

We are actively monitoring the situation and working with relevant infrastructure providers to gather additional information.

We will provide a further update as soon as more information becomes available.

We appreciate your patience and apologize for any inconvenience caused.
Sep 10, 13:56 CEST
Investigating - We are investigating reports of intermittent availability issues affecting a small subset of customer environments hosted in our West Europe infrastructure.

Customers may experience:
- Difficulty accessing Ultimo
- Slow response times
- Intermittent errors during use
- Barcode scanners not connecting, giving black screens

Our teams are actively investigating the issue and working to determine the root cause. We will provide further updates as soon as more information becomes available.
Sep 10, 12:27 CEST

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Sending email
Resolved - The email delivery issues with SendGrid appear to have been resolved. Over the past 30 minutes, all emails sent from the Ultimo application have been delivered successfully.

We will continue to monitor the situation closely. Should any further issues occur, we will provide an update via this Statuspage.
Sep 4, 15:11 CEST
Identified - We have identified the cause of the email delivery delays.

Our email service provider, Twilio SendGrid, is currently experiencing an incident that is affecting email delivery to Microsoft-hosted mail services, including Microsoft 365, Exchange Online, Outlook.com, and Hotmail.

As a result, some system-generated emails, notifications, and workflow messages from Ultimo environments may be delayed. Email delivery to other mail providers is operating normally.

Twilio SendGrid has acknowledged the issue and is actively working on a resolution. Deferred emails are automatically retried by the provider and are expected to be delivered once service is restored.

We continue to monitor the situation and will provide further updates as information becomes available.
Sep 4, 14:13 CEST
Investigating - We are currently experiencing issues with our external email service provider, which may impact the delivery of emails sent from Ultimo environments.

Users may experience delays in receiving system-generated emails, notifications, and workflow-related messages. We are actively investigating the issue together with our provider and will provide updates as more information becomes available.
Sep 4, 13:53 CEST

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Planned maintenance and infrastructure update - Australia
Completed - The scheduled maintenance has been completed.
Sep 1, 16:19 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 15:30 CEST
Scheduled - We will be performing scheduled maintenance on our ingress infrastructure as part of an upgrade to maintain supported platform components and to ensure continued compliance with our security policies and baseline standards.
 
Maintenance Window:
[23:30 - 01:30 AEST]
 
Expected Impact:
During this maintenance, service availability could be affected and customers/end-users may experience intermittent disruptions or a temporary service outage.
 
We are taking all necessary measures to minimize the impact and restore full service as quickly as possible. Updates will be posted on this status page throughout the maintenance window.
 
We appreciate your understanding and apologize for any inconvenience this may cause.
Aug 14, 15:22 CEST
Planned maintenance and infrastructure update - India
Completed - The scheduled maintenance has been completed.
Sep 1, 16:18 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 15:30 CEST
Scheduled - We will be performing scheduled maintenance on our ingress infrastructure as part of an upgrade to maintain supported platform components and to ensure continued compliance with our security policies and baseline standards.
 
Maintenance Window:
[19:00 - 21:00 IST]
 
Expected Impact:
During this maintenance, service availability could be affected and customers/end-users may experience intermittent disruptions or a temporary service outage.
 
We are taking all necessary measures to minimize the impact and restore full service as quickly as possible. Updates will be posted on this status page throughout the maintenance window.
 
We appreciate your understanding and apologize for any inconvenience this may cause.
Aug 14, 15:20 CEST

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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